FAQs

1. What is demi-fine jewelry?

Demi-fine jewelry bridges the gap between fine jewelry and fashion jewelry. Ayra pieces are crafted using premium stainless steel or S925 silver, finished with high-quality 18K gold PVD or rhodium plating — offering durability, elegance, and everyday wearability.

2. Is Ayra jewelry anti-tarnish?

Yes. Our jewelry features anti-tarnish coatings designed to resist discoloration with regular use. Proper care helps maintain the finish for longer.

3. Is your jewelry water-resistant?

Ayra jewelry is water-resistant and suitable for daily wear. However, to preserve the finish, we recommend avoiding prolonged exposure to water, swimming, or bathing while wearing jewelry.

4. Is Ayra jewelry hypoallergenic?

Yes. Our jewelry is crafted using skin-safe, hypoallergenic materials, making it suitable for most skin types.

5. Do you offer Cash on Delivery (COD)?

Yes. Cash on Delivery (COD) is available across India on eligible pin codes.
International orders are prepaid only.

6. How long does delivery take?

  • India: Orders are delivered within 3–7 business days
  • International: Delivery usually takes 7–15 business days, depending on the destination

Tracking details are shared once your order is dispatched.

7. Do you ship internationally?

Yes, we ship to selected international locations. Shipping charges and timelines are calculated at checkout. Customs duties or import charges (if applicable) are borne by the customer.

8. What is your return & exchange policy?

We offer returns or exchanges within 7 days of delivery, subject to eligibility.
Please note:

  • Earrings are non-returnable for hygiene reasons
  • Products must be unused and in original packaging

For full details, refer to our Return & Exchange Policy page.

9. Do your products come with a warranty?

Yes. Ayra jewelry comes with a manufacturing warranty.
Warranty details are mentioned on individual product pages and in our Warranty Policy.

10. How do I care for my jewelry?

To maintain shine and longevity:

  • Store jewelry in a dry place
  • Avoid perfumes, chemicals, and sanitizers
  • Wipe gently with a soft cloth after use

For more tips, visit our Jewelry Care page.

11. How can I contact customer support?

You can reach us at:
📧 info@shopayra.in
Our team is happy to assist you.